Refund policy

We want you (and your pet!) to be tail-wagging happy. If you’re not completely satisfied, you can return most items within 30 days of delivery for a refund or exchange.

Items must be unused and in original packaging. Return shipping costs are the customer’s responsibility unless the item is faulty.

To start a return, email us at hello@boopawdoo.com.au.

Note: Personalized items (like engraved collars) and items used for to pick up litter (like GoPaw Portable Pet Toilet, Pawfect Scoop 'N' Stash, PawScoop Poop Picker) are not eligible for return unless faulty.